Frequently Asked Questions
This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.
Billing Issues
- I am not getting my receipt emails ...
- Why was I charged twice for the same purchase?
- How do I add a new credit card?
- How do I update or retrieve my account info?
- Why don't I see the credit for a voided purchase on my billing statement?
- Why am I blocked when I try to make a purchase?
- How will I be billed for this service?
- Why was my account frozen after adding a new payment method?
- Can I pay by mail?
- What is +VAT?
- Why was I charged $1 when I registered my credit card?
- How can I get a purchase refunded?
- ERROR MSG: You can buy more credits when you are in the show.
- How do I redeem my 120 free credits?
Cam2Cam
- When is Cam2Cam Available?
- How do I use Cam2Cam Audio Only?
- The model cannot see and/or hear me.
- What kind of camera do I need?
- Why is my model's audio or video delayed or out of sync during a Cam2Cam session?
- When is Cam2Cam Audio Only available?
- What is Cam2Cam?
- What if I am not using Chrome or Firefox for Cam2Cam?
- What is Cam2Cam Audio Only?
- My Cam2Cam or Cam2Cam Audio Only session will not start in my WebRTC-compatible Browser.
- Which browsers are best for Cam2Cam?
- Can I still use a browser that requires the Flash plugin for Cam2Cam?
- Who can see my Cam2Cam video feed?
Cam2Cam Mobile
- How do I activate Cam2Cam on my mobile device?
- Cam2Cam is not starting when I tap the button, or is not accessing my mic and cam.
- My model cannot hear me on Cam2Cam mobile.
- How do Cam2Cam mobile and Cam2Cam desktop differ?
- Which mobile browser can I use for Cam2Cam?
- How do I control my Cam2Cam mobile feed?
Contests and Promotions
- How do models win Star of the Month?
- What is Model of the Week, and what do they win?
- How do models win Most Popular Model of the Week?
- What are seasonal contests and what are the rules?
- How do models win Freshest Face of the Week?
- What are daily promo contests and what are the rules?
- How do models win Flirt of the Day?
- What are Hot Nights Contests, and how do models win?
- Does a model need to opt-in to a contest?
- What is Flirt of the Year and how do models win?
- What is Flirt of the Month?
Direct Messaging
- Will I automatically be logged in to DMs when I sign on?
- Do pop-up blockers have an effect on DMs?
- Will I still be able to whisper?
- How does a model know if I'm online?
- Can I initiate a DM session with a model?
- How do I know if a model is online?
- Can I send a DM to a model at any time?
- How can I search models?
- If a model blocks me, can I DM the model using a different screen name?
- Can I send a DM to another user?
- How can I access DMs?
- Can a model block me from sending a DM?
- Can a model send a DM to any user?
- Will the same banning rules that are in place for chat apply to DMs?
- Can I block/unblock a model from sending me DMs?
Flirt Rewards
- Can I purchase Rewards points with credits?
- What can I get with my Flirt Rewards points?
- How do Virtual Gifts work with Flirt Rewards Points?
- How do I redeem my points?
- I think my points are wrong, who should I contact?
- How do I earn points?
- How far back in my site history are points accrued?
- Are there limits on what status or level I can reach?
- What are Flirt Rewards?
- What are Flirt Rewards Lifetime Status & Current Level?
- How is my Flirt Rewards status determined?
- Are there limits on how many Flirt Rewards points I can earn?
- Can I send an anonymous Power Boost?
- What does the crest next to my username mean?
- How do I send a Power Boost using my Flirt Rewards points?
- What are my Status and Level Limits?
- Can a Guest earn points?
- What is a Power Boost?
General
- What are the different customer types?
- How do I make my profile public or private?
- How does live chat work?
- What are Community Lists and how do they work?
- What parts of the site are Free?
- How do I create a user profile and add a photo or avatar?
- What should I do if I get a strange email request?
- What can I purchase with my credits?
- How do I purchase credits?
- Why does the page layout look weird?
- What are Model Notes and how do they work?
- Does Flash work with my MAC?
- Why does my chat text appear in dark grey?
- Who can submit a model review?
Interactive Devices
- Can I get the movements of my device to be in sync with the live video?
- Which Feel Connect devices can control other interactive devices (other than Flixband)?
- Does interactivity work in open chat?
- Can one Feel Connect performer control more than one customer at a time?
- Which Feel Connect devices have the ability to be controlled (but don't have the ability to control others)?
- Do I need to generate and scan a new QR code if I switch model rooms?
- What is the difference between the Onyx and Pearl devices?
- Why can't my device control the Feel Connect Model's or vice versa?
- What should I do after I scan the QR code with my mobile device?
- When can I control a Feel Connect model's device?
- When can a Feel Connect model control my device?
- How do I know if my device is in Bluetooth mode?
- What do you mean by a Feel Connect device being able to control another device?
- What software do I need to use an interactive device with a Feel Connect Model?
- How can I control a Feel Connect model's device if I don't have a compatible device?
- What's the difference between Feel Connect and Lovense models?
- Which Feel Connect devices have the ability to control other devices?
- What can I do if my device is not responding or is jerky?
- Which Feel Connect devices have the ability to control and be controlled at the same time?
- Are Lovense Devices "Interactive" or "2-Way Interactive"?
- What is a Flixband?
Live Shows & Show Types
- What happens if I leave the Group Chat?
- How do I know if a performer is engaged in a Private Show?
- Is tipping allowed during a Group Chat?
- What types of shows can I use Performer Deal Codes?
- Will the performers use toys?
- Is Cam2Cam Available in Group Chat?
- How do I use Performer Model Codes?
- Are Private Shows available during group chat?
- How do Group Chats appear in my show history?
- What are Performer Deal Codes?
- My Browsers Crashes/I'm experiencing Java errors during live shows.
- What's the difference between a Private Show and a Multi-User Show?
- What is Group Chat?
- How do I start a private show?
- What is Party Chat?
- It says I'm already logged in to a live show! Help!
Play & Pay
- Why is Play & Pay unavailable for me?
- When will my card be charged when I use Play & Pay?
- How do I turn Play & Pay off?
- How do I activate Play & Pay?
- What is Play & Pay?
- How do I get a higher Play & Pay maximum allowed daily limit?
- When can I use Play & Pay?
- Can I use Play & Pay for Tips?
- Which card will be charged for Play & Pay billing?
- Can I use Play & Pay for Group Chat?
- How do I set my own Play & Pay daily spending limit?
- Can I use Play & Pay for Show Offers?
- What is the Access Charge?
- Can I use Play & Pay for Party Chat?
- Why can I not use Play & Pay for voyeur shows?
- What is my daily limit for the Play & Pay?
- Can I use a pre-paid card for Play & Pay?
- Why do I see two shows listed on the same receipt?
- Can I use credits if I'm using Play & Pay?
Show Offers
Video On Demand
- What is the cost for Videos?
- How can I earn credits as a Director?
- What does Ineligible mean?
- What is Model Pass?
- What is the Purge?
- What is HD and how do I know when a video is in HD?
- Why are some clips available to VIP members for free?
- What is the Director's Vault?
- How do I use the Report Abuse and Report Issues option?
- What do the lock symbols on videos represent?
- What is Director's Cut?
- How can I not share my show recordings?
- What is My Collection?
- Why is a Group Show video in my Director's Vault and My Collection?
- If I have a problem playing a video, what do I do?
- What is Show Pass?
- What is the difference between Don't Share and Hide?
- Why are my show recordings not available?
- What are Custom Videos?
- What are video Storyboards and how do I see them?
- Can I purchase my show recordings?
- Tips for Video Troubleshooting
- What Happened to My Pay Per Minute History?
- What is the Videos section?
- What are Feature Shows and how do I access them?
- How do you define "purchase" in order to remain eligible as a Director?
VIP Features & Benefits
- Do VIP memberships automatically renew?
- Why don't the VIP pictures load for me?
- What are the 90-day and 180-day VIP membership options?
- Does everyone see my text in gold?
- How do I change my text color?
- Do the models know I am a VIP?
- Do VIP members get a discount for Show Pass?
- Are Feature Shows really free?
- Payment method for recurring billing
- How do I find a Feature Show?
- Do VIPs get any free videos?
- How do I manage my screen names?
- How do I cancel my VIP membership?
- Do I get a discount when purchasinng videos?
- How does my membership work?
